Clear cancellation, return, refund, and dispute-handling rules for invoice-based boutique orders.
This Refund / Cancellation Policy applies to invoice-based purchases, approved boutique orders, related service coordination, and other transactions completed with MaisonEleganceUS LLC through the Maison Elegance US website or direct customer communication.
Customers are expected to review the order details carefully before paying an invoice. Prior to payment, we aim to communicate the relevant items or services, price, quantity, and fulfillment terms. Payment should be made only after the customer is satisfied with the order details and wishes to proceed.
An order becomes confirmed only after the invoice is issued or approved, payment is successfully received, and the transaction passes our internal acceptance and review process. Once the order is confirmed, we may begin allocation, preparation, packaging, fulfillment planning, shipping coordination, or other customer-specific work.
If a customer wishes to cancel, the request should be sent as soon as possible using the contact details on the website. Where a cancellation request is received before an order has entered preparation, fulfillment, shipment, pickup scheduling, or other committed processing stages, we may cancel the order and issue an appropriate refund, less any non-recoverable payment processing or third-party costs where permitted by law.
Orders may not be cancellable, or may be only partially refundable, once processing has started or where the order includes customer-specific or limited-risk items. This may include, without limitation:
Return eligibility, if any, is assessed on a case-by-case basis and subject to applicable law, product condition, and the nature of the transaction. To be considered, an item generally must be unused, unworn, undamaged, unwashed, unaltered, and returned in the original condition with original packaging, tags, and accessories where applicable.
We may reject returns for items that show signs of wear, use, perfume, makeup, washing, damage, alteration, missing components, or any condition inconsistent with resale or quality control standards.
Unless required otherwise by applicable law, the following are generally non-refundable:
If a customer believes an item was received damaged, materially defective, or materially inconsistent with the confirmed order, the customer must contact us promptly and provide reasonable supporting information, such as photographs and a description of the issue. We reserve the right to review the claim, request additional information, and determine the appropriate remedy, which may include replacement, repair, store credit, partial refund, or full refund where justified.
If a shipment is refused, a package is returned because of inaccurate customer information, or an order is not collected within a reasonable time after confirmed pickup arrangements, we may deduct shipping costs, return costs, storage costs, handling costs, and other non-recoverable expenses from any refund where permitted by law.
Approved refunds are typically issued to the original payment method unless another method is required or agreed. Refund timing depends on internal review, the payment provider, the banking system, and any return inspection or dispute-resolution steps. Processing times are not guaranteed and may vary.
Customers should contact us first to resolve any concern before initiating a payment dispute or chargeback. We reserve the right to contest chargebacks where there is evidence of customer approval, successful delivery, pickup confirmation, service completion, misuse, or fraud. Documentation including invoices, communication records, order confirmations, shipping records, and website policies may be used to respond to disputes.
We may update this Refund / Cancellation Policy from time to time to reflect changes in business operations, product types, legal requirements, or payment-provider expectations. The revised version becomes effective when posted on the website.
