Privacy Policy | Maison Elegance US

1. Scope and Controller Information

This Privacy Policy explains how MaisonEleganceUS LLC, operating the Maison Elegance US website and related boutique services, collects, uses, stores, shares, and protects personal information. This policy applies when you browse the website, contact us, request boutique services, request a fitting, ask for a product selection, receive an invoice, make a payment, arrange delivery or pickup, or otherwise interact with our business.

For the purposes of this policy, “we,” “us,” and “our” mean MaisonEleganceUS LLC. “You” means any visitor, customer, prospective customer, or other individual whose information we process in connection with our services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Identity and contact information: name, email address, telephone number, WhatsApp details, billing address, delivery address, and other contact information you provide.
Order and service information: requested products, preferred styles, sizes, measurements, fitting notes, delivery instructions, invoice information, and customer support history.
Transaction information: invoice number, amount due, payment status, payment date, order confirmation records, and other bookkeeping or fraud-prevention information related to a transaction.
Website and device information: IP address, browser type, device type, pages visited, referring pages, approximate location derived from IP, cookie identifiers, and similar usage data collected through website technologies.
Communications: messages, emails, forms, support requests, and other correspondence sent to us.
Compliance and risk information: information reasonably required to detect fraud, investigate disputes, comply with legal obligations, or respond to requests from payment providers, banks, regulators, or law enforcement.

3. How We Collect Information

We collect information directly from you when you fill out forms, contact us, request a selection, request a fitting, ask for an invoice, place an order, or communicate with us. We also collect certain information automatically through cookies, server logs, and similar technologies when you use the website. In addition, we may receive limited information from payment processors, delivery providers, communication tools, analytics providers, and other service providers involved in operating our business.

4. Purposes of Use

We process personal information only where reasonably necessary for legitimate business purposes, contract performance, compliance, or consent-based website functions. In particular, we use information to:

respond to inquiries and provide customer support;
review requests for product selection, styling support, or fittings;
prepare quotes, invoices, and order confirmations;
process payments through authorized third-party payment providers;
coordinate preparation, fulfillment, pickup, shipping, or delivery;
communicate about order status, cancellations, returns, or refunds;
maintain accounting, tax, and internal business records;
prevent fraud, misuse, unauthorized transactions, and chargeback abuse;
improve website functionality, security, and customer experience; and
comply with legal, regulatory, contractual, and payment-provider requirements.

5. Payment Information

We do not represent that full payment card details are stored on our own website servers. Payments may be processed by authorized third-party payment service providers, including providers used for invoice and online payment processing. Those providers may collect and process payment information in accordance with their own privacy notices, security procedures, and regulatory obligations.

We may receive limited payment-related information from such providers, including payment status, payment method type, risk signals, billing name, transaction identifiers, and partial card information where available for recordkeeping, reconciliation, fraud prevention, dispute handling, and customer support.

6. Disclosure of Information

We do not sell personal information. We may disclose personal information only to the extent reasonably necessary in the following situations:

to payment processors and banking or financial service partners involved in transaction handling;
to shipping, courier, logistics, or pickup coordination providers;
to hosting, analytics, security, email, communication, and IT support providers acting on our instructions;
to professional advisers, accountants, auditors, insurers, or legal counsel where required for business operations or dispute handling;
to government authorities, courts, regulators, or law enforcement where required by applicable law or lawful request; and
in connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including customer service, transaction processing, order fulfillment, accounting, fraud prevention, legal compliance, and dispute resolution. Retention periods may vary depending on the type of information, the nature of the service provided, and applicable legal or contractual obligations.

8. Security Measures

We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction. These measures may include access controls, limited personnel access, secure account tools, provider-based payment security, and operational procedures for fraud prevention and incident response. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate data, request deletion where legally permitted, object to certain processing, or ask that we limit certain uses. You may also unsubscribe from non-essential marketing communications where applicable by following the instructions in those messages or by contacting us directly.

We may need to verify your identity before acting on a request, and we may decline or limit requests where we are legally entitled or required to retain information, complete a transaction, detect fraud, enforce agreements, or comply with applicable law.

10. International Transfers

Our service providers or technical systems may process information in jurisdictions other than the one in which you are located. Where such transfers occur, we take reasonable steps to use providers and arrangements appropriate for secure business operations and lawful processing.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has submitted personal information to us, please contact us so we can review and address the matter appropriately.

12. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal obligations, or payment and compliance requirements. The updated version will become effective when posted on this page, unless a different effective date is stated.

13. Contact

Questions or privacy-related requests may be sent to MaisonEleganceUS LLC using the contact details published on the Contact page of this website.